Want better reviews and happier guests?
Discover what guests really think — and what to improve — with an honest, anonymous stay audit designed for boutique accommodation like yours.
why operators use TrueStay?
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Fresh, independent eyes: we stay anonymously as real guests and assess every touchpoint. No 'nit picking"
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Actionable, not academic: your report prioritises what to fix now vs later.
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25+ years of hospitality know‑how (including operating our own boutique stays).
WHAT PEOPLE SAY
Timboon Tiny Homes
"Trueaudits gave us a 15% boost in positive reviews - they were easy and great to work with"
Glass Street Hotel
"Its a fantastic idea and in application has provided us with easy wins sand confidence in our product"
The Corridale Stays
"Best thing we've done for our business in ages, well worth the investment"
how it works?
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Confidentiality - we execute a mutual NDA.
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Stay 2–5 days we book like any guest, remain anonymous, and observe end‑to‑end.
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Notate in room, take discreet photo evidence.
what you receive?
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10+ page confidential report
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66 point check
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Photo documentation
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Scoring system (Minor · Major · Critical)
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Quick wins you can fix in 72 hours
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Action plan & follow-up checklist
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Optional guest feedback
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Staff briefing notes
Built for Boutique Operators,
by Boutique Operators
We run our own boutique stay.
We’ve traveled the world — with backpacks, babies, and big expectations.
We know what guests remember... and what they’ll review.
We specialise in:
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Eco-cabins & glamping
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Boutique and medium sized hotels
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Tiny homes & farmstays
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B&Bs & guesthouses
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Luxury lodges & design-forward retreats
Why We're Doing This
“After years of staying in boutique gems around the world, we saw patterns — and problems — that even the most thoughtful hosts missed. So we created TrueStay: a way to offer honest, helpful feedback that lifts reviews, boosts bookings, and builds better stays.”
— Tim & Caroline, Founders
how we work?
For the most comprehensive on-site analysis,
we recommend a stay of two to five days. Once confidentiality agreements are signed, Tim and Caroline will make anonymous reservations through your nominated platform and begin detailed reporting from the booking stage through to check-in and check-out.